The best Side of Telus customer service
The best Side of Telus customer service
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Qualified was in the position to stroll me as a result of my problem and helped pinpoint in which the situation was happening and recommended me of another so I could get my occupation done. I so appreciated his assist and persistence in strolling me by way of the various eventualities. He adopted up with details on my upcoming ways.
• A colleague who is usually a Telus customer showed me his approach specifics, and he is obtaining a similar program for significantly considerably less with no need to buy devices, which contradicts what Abdul advised me.
If an automatic assistant asks for The rationale of one's call, point out "I wish to make payment arrangements for my mobility Invoice".
How can I discover that individual. I feel I'm heading right into a new billing cycle and I have already been managing in circles for months
I am aware it is extremely irritating for the reason that I am in the exact same problem, although it is in regards to the Television set signal that has been dropped.
If my concerns are usually not resolved, I are going to be pressured to escalate this additional, which include for the Business of the President, the media, and the higher Company Bureau.
• I spoke to many brokers, which includes Maria and Regal, who couldn't present clarity or escalate my scenario as asked for.
I have not been so frustrated with an organization. It really is difficult to have solutions from Telus. My bill has actually been changed quite a few times considering that signing up with them a 12 months in the past following a promoter arrived to our door and drew us in with attractive features. She even mentioned Telus would pay for Shaw's contract penalty to maneuver us about. I regret each individual next of going. It's going to take up most of the afternoon to talk to somebody at Telus. Keep occasions estimate an hour or so only being forwarded to somebody and put on keep for another hour. My contract agreement shows what my bill need to be Nevertheless they arbitrarily change my Invoice to 100.
so i known as the customer server (Jane) to solve The problem just after conveying the problem and what It truly is occur, The agent just aspect together with her companion and he or she lied with regard to the credits and discounts they faraway from my account being a faithful customer with Telus and she or he claimed the credits expired and no more obtainable, she Believe i'm Silly, if the discount has expired i really should begin to see the expiration date on my Monthly bill like telus billing support i see on house service Invoice.
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The hours they have will not be working well with my work and caring for an aged family member hectic schedule. I also chatted Nevertheless they instructed me I need to get in touch with in.
Today my cellular telephone stopped connecting to your telus community. As a result it has taken me a forty five to sift with the ai gate keepers prompt's just to speak to a true human being, all even though telus ai attempts almost everything not to let me to speak to a real human being.
I'd some minimal problems but I'd Certainly no clue how to fix them. Then, my co-worker advised me of one's service. Your staff members had been extremely individual and handy! Due to all of these!
That is a large waste of time and only results in a very disappointed customer ahead of they get to speak to the CSR and now the CSR has to handle an by now stressed for their Restrict customer.